Frequently Asked Questions

Our corporate office is located in the heart of New York’s diamond district, reflecting our deep connection to the world of fine jewelry.

We know you've worked hard to get to this point so of course we want the surprise to be the best! Our outer shipping is a non-discrete plain or stock FedEx box and will not be obvious as to who it is from. The inner box is a beautiful presentation ring box perfect to use to pop the question.

Absolutely! Simply visit our Track an Order page to check the status of your order.

All 50 states in the US.

You can often arrange for your package to be held at a nearby FedEx location for convenient pickup.

Rest assured, this is a rare occurrence. However, if your order is lost in transit before it reaches you, it is fully insured by us. You won’t bear any financial responsibility. If this happens, we will promptly guide you through the process and outline the next steps to resolve the situation.

To maintain the high quality of our pieces and keep our prices competitive, Willyou does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder.

Yes, an adult signature (21 years or older) is required at the time of delivery.

We currently do not accept phone orders. However, you can easily place your order through our website. If you need help navigating the site or placing an order, feel free to email us at [email protected].

Your package includes a beautifully crafted ring box, presented inside our signature Willyou packaging. You’ll also receive an insurance appraisal and a GIA or IGI diamond certificate.

Jeweler AI simplifies the engagement ring search by learning your preferences through a few quick questions. It narrows down options based on your desired style, budget, and diamond quality, giving you personalized recommendations while saving you time and money.

Yes, Jeweler AI is completely free to use.

Jeweler AI uses advanced algorithms to compare thousands of diamonds and rings. By analyzing your preferences, it finds the best matches for you. The AI adapts to your feedback, using data to refine recommendations and better match your taste.

Jeweler AI offers a seamless online experience, providing everything you need to choose the perfect ring. It’s like having a personal jeweler at your fingertips.

In a nutshell, if you don't receive exactly what you ordered, we'll refund your money—guaranteed. Plus, we offer a 30-day return policy to ensure you're completely satisfied with your purchase.

Each step of our manufacturing process is done in the USA, and we stand behind it. Our manufacturers work hard to ensure they produce the highest quality rings. All of our rings are crafted using the highest quality materials and is inspected several times throughout the manufacturing process and before it ships out to you.

The Kimberley Process defines "conflict-free" diamonds as those that haven’t funded civil wars. However, many diamonds that meet this definition are still linked to issues like child labor, forced labor, low wages, unsafe working conditions, corruption, and environmental damage. Such problems don’t disqualify a diamond from being labeled "conflict-free." Willyou goes beyond industry standards, offering more than just conflict-free diamonds with a listed origin. Our carefully selected diamond suppliers maintain a rigorous chain of custody, ensuring they can trace and segregate diamonds by origin. These suppliers must source diamonds from mines that adhere to internationally recognized labor, trade, and environmental standards. Additionally, we offer lab-grown and recycled diamonds, both of which are responsible alternatives.

Unfortunately, our website does not currently offer a hold feature.

Yes, diamonds graded by GIA and IGI are laser inscribed on the girdle with an identification number. These inscriptions provide peace of mind, offering a simple and secure way to identify your diamond.

We do not sell any ring without the purchase of a center diamond from Willyou. Since all of our rings are handcrafted and made to order for each specific center diamond, we want to ensure the highest quality of the finished piece.

Yes, all of our 18k white gold pieces are rhodium-plated to give them a brilliant, white shine.

We include a complimentary insurance appraisal from a third party appraiser with all engagement rings.

Subtle differences in factors like clarity, cut, color, or fluorescence can impact a diamond's value. Even small quality distinctions can lead to noticeable price variations, as each diamond is unique.

We accept all major credit cards, as well as popular digital payment platforms including PayPal, Google Pay, Amazon Pay, Apple Pay, and Cash App Pay.

Unfortunately, at the moment we only accept payment from a single credit card for each transaction.

Yes, applicable state taxes will be calculated and added to your total once you enter your zip code during checkout.

Affirm is a financing partner that allows Willyou customers to choose the payment plan that’s right for them. Through Affirm, you can choose from multiple monthly repayment plans with starting rates as low as 0% APR for well qualified buyers. Offer is subject to credit check and approval.

At checkout, simply select Affirm as your payment method. Please note, Affirm financing cannot be added after your order is placed. You'll be asked to create an Affirm account and provide some personal information. Affirm will immediately let you know if you're approved for a loan.

Affirm Financing is available to our US customers only, excluding Iowa and West Virginia.

Since Affirm is a Willyou financing partner, all questions regarding payment status and financing terms will need to be addressed by Affirm directly. Please email Affirm at [email protected] or contact them on their website.

Our primary goal is for you to love your engagement ring. If it doesn’t meet your expectations, we offer a hassle-free return policy. You may return your purchase within 30 calendar days from the date of receipt.

Please note the following items are not eligible for return:

• Rings with chips, scratches, breaks, or nicks.
• Rings that have been resized, repaired, or altered by anyone other than Willyou. Our rings are marked with microscopic trademark etchings to ensure authenticity.

Purchase Policy: Customers are limited to one purchase at a time within 30 days of receiving an order.

Yes, returns for orders within the US are free and include the following:

• Free Shipping: Print your return label, repack all purchased items in their original packaging, include any diamond certifications, and schedule a FedEx or UPS pickup or drop it off at your nearest location.
• Free Return Insurance: Our prepaid postage labels cover insurance for the full value of your purchase.

Please Note: Failure to return a diamond certificate will result in a $150 fee.

To return your ring to Willyou, you can use the original box your ring was shipped in, or visit a FedEx location to pick up a new, medium-sized shipping box (available for free). Place the ring, along with all original packaging, GIA or IGI certificate, and the appraisal in the box.

Please allow Willyou up to 7 business days from the date of receipt to process and inspect your returned ring. Once we receive your return, you will be notified that the processing has begun. Returns are subject to the condition of the ring and are at Willyou's sole discretion. If your purchase included a GIA or IGI certificate, please ensure it is returned. Failure to return the certificate or returning it in a damaged condition will result in a $150 charge for re-certification. After inspection and approval, your return will be finalized, and you will receive a confirmation email detailing your refund. Refunds will be issued through the original payment method. Please allow up to 7 business days for the refund to be processed.

Not sure about your purchase? No worries! You can cancel your order within the first 48 hours by simply emailing [email protected] with your cancellation request. Refunds will be issued to the original payment method and may take 5-7 business days to process.

A ring that fits appropriately will slide over your knuckle with minimal friction and sit snugly on your finger without feeling too tight. You should feel slight resistance but not need to apply too much force to take it on and off.

If you're in between ring sizes, we suggest sizing up rather than sizing down. Finger size can fluctuate throughout the day, and a ring that is too tight may not come over the knuckle easily — which can be painful.

The average ring size for women is between size 5 and 7, though this can vary greatly.

If you need to know your partner's ring size without them knowing, selecting a standard size or slightly larger size is the best choice. You can also try measuring a ring they already wear or asking a friend or family member if they know their size.

No problem at all! If you've ordered the wrong ring size, simply head over to your local jeweler for resizing. They'll be able to adjust the size to fit you perfectly. Most jewelers offer resizing services for a small fee.